LiveIT runs IT for small and medium businesses. The same team that resets a password can redesign your network, so you get big-company expertise without hiring it.
Try our services free for two weeks, with up to 20 hours of remote support. If we don't do exactly what we say, you owe us nothing.
Based in Roanoke, Texas. Serving companies across the Dallas-Fort Worth metroplex. Monitoring and on-call engineers 24 hours a day.
Partner programs
Keep the IT person you have, or hand us the whole thing. You can move between the two as you grow.
Partial outsourcing
Your one-person IT department gets a team behind them. They keep the keys. We take the load they can't carry alone.
Full outsourcing
No IT staff, or an office manager doing it on the side? We run everything, and your people call us directly.
LiveIT provides six managed IT services. Each one starts with the problem it solves. The technical names are here too, for when you need them.
Helpdesk, proactive monitoring, technical documentation
More about managed IT and helpdeskThe problem
IT issues land on whoever is nearest, and nobody is watching the systems until something breaks.
What's included
A helpdesk your staff can call, monitoring of your infrastructure and services 24 hours a day with engineers on call, and written documentation of how your setup works.
The outcome
Problems are caught early and fixed by people who already know your systems.
IaaS on LiveIT's own cloud, IaaS Backup
More about Infrastructure as a ServiceThe problem
The server in the closet is aging, and replacing it is a big bill and a bigger project.
What's included
Your servers run on the cloud infrastructure we built and operate ourselves. You rent the computing, storage and network you need, with an optional extra backup copy.
The outcome
No hardware to buy or replace, and capacity that grows when you do.
Hardware sales and installation, datacenter infrastructure, virtualization, back-office systems
More about on-site infrastructure and hardwareThe problem
Some systems have to stay in your building. Nobody on staff has time to keep them healthy, or to work out what to buy when they need replacing.
What's included
Design and care of your own servers, storage, network and virtualization, and the back-office applications that run on them.
We also recommend and sell the hardware. We quote it, deliver it, install it and configure it into your new or existing infrastructure. We are partnered with several vendors, so the pricing is competitive.
The outcome
The right equipment at a competitive price, set up properly and looked after by the engineers who installed it.
Veeam Backup, Managed Veeam Backup, IaaS Backup, DRaaS
More about backup and disaster recoveryThe problem
You have backups, probably. Nobody has tried restoring from them.
What's included
Managed Veeam backup, including with Veeam software you already own, an extra copy of anything hosted with us, and a standby environment to fail over to.
The outcome
After a failure, fire or attack, you know how you get back and who does it.
M365 and O365 licensing, O365 Backup, Shared Exchange
More about Microsoft 365 servicesThe problem
Licenses nobody tracks, and email and files that live only in Microsoft's cloud.
What's included
Microsoft 365 licensing, a separate backup of your mailboxes and files, and hosted Exchange email if you aren't on Microsoft 365.
The outcome
You pay for the licenses you use, and a deleted mailbox is recoverable.
The problem
One internet outage stops the office, and remote sites never work as well as the main one.
What's included
A managed SD-WAN service that connects your locations and switches between internet lines, plus design and support of your office network.
The outcome
Every location stays connected, and one line going down doesn't take the day with it.
Ransomware doesn't check company size. This is what we put in place before it happens.
Backups are kept apart from your office network, so an attack on one doesn't reach the other.
Microsoft 365 mailboxes and documents are backed up separately. You aren't relying on a recycle bin.
Disaster recovery gives you a standby copy of your servers to run from while the originals are cleaned up.
Ten yes-or-no questions on backups, security, monitoring and equipment. You get a score out of 10 and a short list of what to fix first. No sign-up, and your answers are not sent to us.
Four steps, and the first two cost nothing.
Book a free 30-minute Teams call or use the form below. We ask what you have, who looks after it, and what keeps going wrong.
We run our services for you free for two weeks, so you can judge the work before you sign anything. See what the trial covers.
We recommend a service package for your size and setup. You take the parts you need.
We document your systems, turn on monitoring, and your team starts calling us.
A flat monthly amount you can budget for, sized to your headcount and what we run for you, plus fixed quotes for one-off projects. Every plan is quoted to fit.
We support your IT person
Per user, per month
Co-managed support alongside your own IT staff. Add project hours when you need an engineer or architect.
We are your IT department
Per user, per month
Helpdesk, monitoring, Microsoft 365 and backup for the whole company in one figure.
IaaS, backup and recovery
By what you use
Infrastructure as a Service, backup storage and disaster recovery priced by size, on their own or added to a plan.
Special projects
Quoted per project
One-off work such as a hardware refresh, an office move or a migration. We scope it and give you a written quote before anything starts. No monthly plan needed.
Free, 30 minutes, on Microsoft Teams. Or call 817-590-9650.
LiveIT Consulting Group is a managed service provider (MSP). Small and medium businesses outsource part or all of their IT to us, from helpdesk support to infrastructure architecture.
Since 2009 we have helped more than 60 businesses cut downtime and keep working. We know datacenter infrastructure, networking, virtualization and disaster recovery from the ground up, and we built our own cloud to prove it.
When you call, a person answers. Support requests typically get a response within two hours.
Our headquarters is in Roanoke, Texas, and we work with companies based across the Dallas-Fort Worth metroplex.
You get a team that answers promptly, works with your people instead of around them, and tailors the service to your company and your budget.
Team photos to add
The things owners and office managers ask us most.
Most providers charge a flat monthly fee per user or per device. What moves the number is how many people you have, how many servers and cloud services need looking after, the hours you want covered, and whether backup and security are included or extra.
Ask for a written quote that lists what is covered and what is billed separately. Projects, new hardware and after-hours work are the usual surprises.
Usually when one of these is true: the person who "does IT" has a different job title, your one IT person can't take a vacation, projects keep getting pushed back by daily support, or nobody can say when a backup was last tested.
You don't have to hand over everything. Many companies keep their IT person and bring in a team behind them.
Disconnect affected computers from the network and Wi-Fi, but leave them powered on and don't wipe anything. Call your IT provider and your cyber insurance carrier before you respond to the attacker.
Restore only from backups you know are clean, and only after you know how the attacker got in. Then change every password, starting with email and admin accounts.
Microsoft keeps the service running and holds deleted items for a limited time. That isn't the same as a backup you control. Once the retention period passes, a deleted mailbox or folder is gone.
A separate backup keeps its own copy of your email and files, so you can restore a single message or a whole account from any point you kept.
LiveIT Consulting Group is headquartered in Roanoke, Texas. It serves small and medium businesses based in the Dallas-Fort Worth metroplex.
The trial is two weeks of remote support at no cost, up to 10 hours a week and 20 hours in total. It is remote assistance only.
Within each week it covers up to 6 hours of Level 1 support, 4 hours of Level 3 support and 1 hour of Level 4 support.
LiveIT answers its phone, so a call reaches a person. Support requests typically get a response within two hours.
Client systems are also monitored 24 hours a day with engineers on call, so many problems are picked up before anyone has to report them.
LiveIT Consulting Group has been in business since 2009 and has helped more than 60 businesses reduce downtime and improve the reliability of their technology.
The LiveIT office is open Monday to Friday from 8 a.m. to 6 p.m. Central time, and closed on Saturday and Sunday. Client systems are monitored 24 hours a day, and engineers are on call around the clock.
Yes. LiveIT recommends and sells hardware such as servers, storage and network equipment. It quotes, delivers, installs and configures the equipment into new or existing infrastructure.
LiveIT is partnered with several vendors, which lets it offer competitive pricing.
A managed service provider runs some or all of a company's IT for a recurring fee. That usually covers a helpdesk for staff, monitoring and maintenance of servers and networks, backups, and Microsoft 365.
LiveIT is a managed service provider for small and medium businesses, with staff ranging from helpdesk technicians to infrastructure architects.
Infrastructure as a Service means renting servers, storage and networking from a provider instead of buying and housing the hardware yourself. You pay for the capacity you use, and the provider maintains the equipment.
LiveIT offers IaaS on cloud infrastructure it built and operates itself, with an optional IaaS Backup for an additional layer of protection.
A backup is a copy of your data that you can restore from. Disaster recovery is a standby copy of your servers that you can switch to and keep working while the originals are repaired.
Backup answers "can we get our files back?". Disaster recovery as a service (DRaaS) answers "how long are we down?". Most businesses need both.
Co-managed means you keep your own IT person and the provider backs them up with more hands and deeper skills. Fully managed means the provider is your IT department and your staff call them directly.
Start with a two-week free trial of our services. Tell us a little about your business and we'll come back with recommendations.
817-590-9650