Helpdesk, proactive monitoring, technical documentation Managed IT and helpdesk
A helpdesk your staff can call, monitoring around the clock, and a written record of how everything works. Take it as your whole IT department, or as backup for the IT person you already have.
The problem
IT issues land on whoever is nearest, and nobody is watching the systems until something breaks.
What's included
A helpdesk your staff can call, monitoring of your infrastructure and services 24 hours a day with engineers on call, and written documentation of how your setup works.
The outcome
Problems are caught early and fixed by people who already know your systems.
What you get
- A helpdesk for every employee, where a person answers the phone
- Support requests typically get a response within two hours
- Monitoring of your infrastructure and services 24 hours a day, with engineers on call
- Technical documentation of your systems, so knowledge doesn't live in one person's head
- The same team reaches from helpdesk up to infrastructure architects, so hard problems don't get stuck
Common questions
Can we keep our own IT person?
Yes. Many clients keep their IT person and use LiveIT as the team behind them for after-hours alerts, projects, backup and Microsoft 365. Your IT person stays in charge.
When is the helpdesk available?
The LiveIT office is open Monday to Friday, 8 a.m. to 6 p.m. Central. Client systems are monitored 24 hours a day and engineers are on call around the clock.
Let us prove it
Start with a free 30-minute call. If it's a fit, you get a two-week free trial with up to 20 hours of remote support before you sign anything.